Whether you’re tracking a recent drop, have questions about our AS Colour blanks, or want to suggest a civilisations design for the next collection, drop us a line below.
General Inquiries & Support: support@paladinsorder.com (or your preferred support email)
Response Time: We typically reply within 24–48 hours.
At Paladins Order, every item is printed on demand specifically for you. We take pride in delivering high-quality apparel directly to your door with transparent fulfillment and clear support protocols.
Because all apparel is made to order to ensure quality control and prevent unnecessary waste, please allow 2 to 5 business days for production and order fulfillment before your parcel is dispatched.
Standard Shipping (Australia): $9.95 flat rate. Delivery typically takes 3 to 6 business days after dispatch.
Free Shipping: Standard domestic shipping is free on all orders over $100.
Express Shipping: Options and real-time rates (where available) are calculated automatically at checkout.
Once your order has been printed and dispatched, you will automatically receive a shipping confirmation email containing a direct tracking link so you can monitor your delivery in real time.
Please double-check your delivery address during checkout. If you notice an error in your address after placing an order, email us immediately at support@paladinsorder.com. We can only update shipping details if the order has not yet entered the dispatch queue.
Our policy complies fully with Australian Consumer Law to ensure you are covered for faulty or incorrect items.
If your item arrives damaged, with a print fault, or if you were sent the incorrect size or design, we will replace it or issue a full refund at zero additional cost to you.
To process a claim:
Contact support@paladinsorder.com within 14 days of receiving your package.
Include your Order Number and a clear photo showing the damage or defect.
Once verified, we will immediately arrange a replacement or refund.
Because every shirt is custom printed on demand upon order placement, we cannot accept returns or offer refunds/exchanges for change of mind or incorrectly selected sizes.
To ensure you get the perfect fit every time, please consult the detailed measurements on our Size Guide page prior to completing your purchase.
If you have a question that isn't covered here, reach out directly to our team at support@paladinsorder.com and we will get back to you.