Frequently Asked Questions & Size Guide

Welcome to the Paladins Order support page. Whether you need exact garment measurements to dial in your fit or details on production and shipping timelines for our latest apparel drop, you'll find everything you need below.

If you have a question that isn't covered here, reach out directly to our team at support@paladinsorder.com and we will get back to you.

Frequently asked questions

What apparel blank do you print on?

We print exclusively on the premium AS Colour 5001 Staple Tee. It is a 180 GSM mid-weight, 100% combed cotton tee featuring a modern regular fit, shoulder-to-shoulder tape, and double-needle hems for maximum durability during long gaming sessions

How long will my order take to arrive?

Production & Handling: 1–3 business days.

Standard Delivery: 2–5 business days within Australia and the USA. You will receive a tracking link via email as soon as your order ships.

How should I care for my t-shirt?

To preserve both the fabric quality and print vibrancy:

  • Machine wash cold (max 30°C or 90°F) inside-out with similar colors.
  • Hang dry in shade where possible. Avoid tumble drying on high heat.
  • Do not iron directly over the printed design.
Can I change or cancel my order after it’s placed?

Orders enter production rapidly. If you need to update your shipping address or correct a size, please contact us at support@paladinsorder.com within 2 hours of placing your order.

What if my item arrives damaged or incorrect?

If your shirt arrives with a print defect or order error, send a clear photo and your order number to our team within 7 days of arrival. We will dispatch a replacement immediately at zero extra cost to you.

Size Guide (AS Colour 5001 Staple Tee)

Fit Recommendation: The AS Colour 5001 is a standard regular fit. If you prefer an oversized or relaxed setup aesthetic, we recommend sizing up one size.

Metric Sizing (Centimeters - cm)

How to Measure:

  • Width: Measure across the chest 2.5 cm below the armpit, flat from side seam to side seam.
  • Length: Measure from the highest point of the shoulder seam straight down to the bottom hem of the shirt.

Imperial Sizing (Inches - in)

How to Measure:

  • Width: Measure across the chest 2.5 cm below the armpit, flat from side seam to side seam.
  • Length: Measure from the highest point of the shoulder seam straight down to the bottom hem of the shirt.

If you need more assistance

If you have a question that isn't covered here, reach out directly to our team at support@paladinsorder.com and we will get back to you.