Whether you’re tracking a recent drop, have questions about our AS Colour blanks, or want to suggest a civilisations design for the next collection, drop us a line below.
General Inquiries & Support: support@paladinsorder.com (or your preferred support email)
Response Time: We typically reply within 24–48 hours.
Paladins Order is committed to protecting your personal privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information when you visit our website, make a purchase, or subscribe to our communications.
By accessing our website or purchasing our products, you agree to the collection and use of information in accordance with this policy.
When you interact with Paladins Order, we may collect the following types of personal information:
Order Information: Name, billing address, shipping address, email address, and phone number when you place an order or attempt to make a purchase.
Payment Information: Payment details (such as credit card numbers or account details) are securely processed via third-party payment gateways (including Shopify Payments and Stripe). We do not store or have direct access to your full credit card credentials.
Device & Usage Information: IP address, browser type, device identifiers, time zone, and how you interact with our website (collected automatically via cookies and log files).
Communication Data: Information provided when you fill out a contact form, email customer support, or sign up for our newsletter.
We use your personal information to provide our services and operate our store, including:
Processing and fulfilling your apparel orders, including sending order confirmations, tracking numbers, and invoices.
Communicating with you regarding customer support inquiries, order updates, or potential fraud checks.
Sending promotional emails, launch drops, and strategy community updates (only if you have explicitly opted in). You can unsubscribe at any time using the link at the bottom of any email.
Improving and optimizing our store performance, product layouts, and site security.
We do not sell, rent, or trade your personal information to third parties.
We only share your information with trusted third-party service providers who assist us in operating our business and serving you:
E-Commerce Platform: Our online store is powered by Shopify, which hosts our site data and secure checkout.
Payment Processors: Payments are handled via secure third-party gateways (e.g., Stripe).
Fulfillment & Print Partners: Your shipping details (name, address, phone number) are shared with our print-on-demand fulfillment partners and courier services strictly to print and deliver your order.
Legal Compliance: We may disclose information if required to do so by Australian law, court order, or governmental regulation.
We use cookies, web beacons, and tracking pixels to analyze website traffic, remember your cart items, and deliver a seamless browsing experience.
You can instruct your web browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may limit your ability to use certain features on our site, such as keeping items in your shopping cart.
Retention: When you place an order through the site, we will maintain your Order Information for our legal, accounting, and tax records unless and until you ask us to delete this information.
Security: We take reasonable technical and organizational precautions to protect your personal data from unauthorized access, misuse, or disclosure. Payment transactions are encrypted using Secure Sockets Layer (SSL) technology.
If you are a resident of Australia, you have rights under the Privacy Act 1988 (Cth) regarding your personal data. You have the right to:
Request access to the personal information we hold about you.
Request that your personal information be corrected, updated, or deleted.
Opt-out of direct marketing communications at any time.
To exercise any of these rights, please contact us at support@paladinsorder.com.
We may update this Privacy Policy from time to time to reflect changes in our operational practices, store software, or legal requirements. The updated version will be posted directly on this page with an updated revision date.
For more information about our privacy practices, or if you have questions or a complaint, please contact us by email at support@paladinsorder.com.
If you have a question that isn't covered here, reach out directly to our team at support@paladinsorder.com and we will get back to you.